Local Technical Support

At Stefanini, we are more than 30,000 professionals connected across over 40 countries, working together to co-create a better future. Main activities and responsibilities • Act as a single point of contact within the Service Delivery team for all incidents and service requests from end-users and VIP users. • Attend walk-in requests at the IT Welcome Desk, logging and prioritizing them as tickets in the service management system. • Resolve or escalate tickets within agreed SLAs, keeping users informed about the status and progress. • Notify and update end-users regarding issues, outages, or other relevant information affecting the community. • Conduct end-user training and IT inductions for new employees. • Install, configure, test, maintain, monitor, and troubleshoot end-user devices such as laptops, tablets, mobile phones, printers, and network equipment. • Maintain hardware and software inventories and manage IT assets. • Create, modify, and delete user accounts and groups across various systems and platforms. • Manage access permissions on different systems and platforms. • Contribute to knowledge management by creating guidelines and procedures. • Provide support according to shift schedules as needed. Competencies and personality • Effective and positive communication skills. • Proactive problem identification and resolution. • Sense of ownership, accountability, and prioritization skills. • Quick learner with good technical aptitude and information retention. • Ability to work well in a team-oriented, collaborative environment. • Excellent verbal and written communication skills. • Strong customer service skills, including active listening, patience, empathy, and diplomacy. Education & Qualifications • Practical knowledge of Windows 10/11, MacOS, Active Directory, and Microsoft Office/Office365. • Knowledge of mobile technologies (Android, iOS). • Familiarity with video conferencing and A/V equipment. • Ability to troubleshoot complex networked devices. • Understanding of standard service desk processes and procedures. • Minimum 3 years of IT support experience, preferably supporting senior management and VIPs. Languages • Fluent in English and Portuguese. Technology • Hands-on experience with Windows 10/11, MacOS, Active Directory, Microsoft Office/Office365, ServiceNow, InTune, Autopilot, SCCM, JAMF. This is a temporary project lasting 1.5 years. If interested, please send your resume in English. Regards. Seniority level Executive Employment type Full-time Job function Information Technology Industries Technology, Information and Media J-18808-Ljbffr

Location: Brasília, Distrito Federal, BR

Posted Date: 7/3/2025