Sales Call Centre Agent

QUALIFICATION AND EDUCATION REQUIREMENTS Grade 12 / Matric RE5 qualification (Advantageous) FAIS qualifications (Advantageous) Computer literacy: MS Word, Excel, Outlook, SharePoint and ability to learn new system quickly Excellent communication skills must be able to speak English and Afrikaans Minimum of 1-year experience working in a call centre environment (sales experience advantageous) KPAs Management of calls in a professional and efficient manner Conduct follow-ups on calls where necessary Follow the official applicable script ensuring that nothing is left out Convince the client to make the sale Explanation of credit life insurance principles Handling all information on basis of trust Dealing with clients and processes in line with company procedures Optimal use of the "Call Centre" computer system Proficiency in English and Afrikaans (additional languages will be an advantage) Follow the correct company procedures Completion of the appropriate forms Ensure confidentiality of database information Any other instruction from Management Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately and maintain professional interaction Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives Create and maintain case management records of daily problems and remedial actions taken in a call centre database Leverage data and insights gathered in the call centre to recommend and influence process-improvement opportunities.

Location: Pretoria, ZA

Posted Date: 7/3/2025