Debt Collector / Call Centre Agent

Key Responsibilities: Manage inbound and outbound calls to recover arrear payments on banking portfolio Negotiate suitable payment arrangements with clients Follow up on promises to pay and ensure commitments are met Update Banking System & in-house Legal system Escalate accounts for legal action where necessary Maintain accurate records of all interactions and payment arrangements Meet daily, weekly, and monthly collection targets Ensure compliance with company policies and debt collection regulations Minimum Requirements: Matric (Grade 12) essential Microsoft Office Suite Experience System Experience - Any previous: CACS / DM11 / Ghost Practice / LegalSuite / AJS / Lexpro 23 Years experience in collections within a Call Centre environment (Banking/Financial sector preferred) Proven knowledge of pre-legal collections processes Strong negotiation and customer service skills Excellent communication (verbal and written) in English; additional languages an advantage Target-driven and able to work under pressure

Location: Pretoria, ZA

Posted Date: 7/3/2025