Operations Coordinator & Billing Clerk

Job Description: Seeking a proactive and organised individual to coordinate service operations and billing functions in a Managed Print Services (MPS) environment. The role supports SLA compliance, customer service, and profitability. Key Duties Log service calls and manage technician schedules Plan and coordinate printer installations Process job cards, close tickets, and order parts Handle Lexmark & HP warranty claims Prepare quotes and invoices for services and consumables Monitor and order consumables using Printanista & ConnectWise Perform admin tasks on Accumatica (sales orders, POs, GRVs) Manage stock and consumable level reports Assist with monthly SLA/CPC billing and forecasts Administer SLA contracts and support escalations Requirements Advanced Excel skills (formulas, filtering, calculations) Strong accounting background Excellent organisational and time management skills Able to work under pressure MPS experience is a plus Reliable, solution-oriented, and proactive

Location: Century City, Western Cape, ZA

Posted Date: 7/3/2025