Information Technology Support Specialist

An important company is looking for you to be part of the team: Main Responsibilities: Provide Tier I and Tier II customer service and technical support to end-users for hardware and software · Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary · Provide guidance and explain policies and procedures to end-users · Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution · Train customers on new devices and technologies · Install software on new or existing devices, in accordance with standard procedures · Performing tests and evaluations of new software/hardware · Set-up of new equipment, devices, and users, in accordance with standard procedures · Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation · Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals · Assist with preventative maintenance within specified guidelines and procedures · Assist in the tracking of hardware and software inventory and maintaining asset management systems. Review, evaluate and order new computer hardware and software products · Manage network switch ports to ensure compliance, data-jack numbers, jack termination and wire management · Troubleshoot network issues, including Wi-Fi, DHCP, DNS, VPN and other related items · Ensure electrical safety standards are met · Support related systems including telephone, security cameras and other IT related solutions. · Assist and interact with hardware and software vendors · Participate on committees, projects, and IT teams using correct management systems · Ensure security and privacy of networks and computer systems · Installing/upgrading anti-virus and client management software to ensure security at the user level · Monitor daily back up operations · Perform necessary updates on local servers Key Qualities: · 2-5 years experience supporting users in a Windows environment · 2-5 years experience in computer networks and systems maintenance · Proven experience as IT Technician or relevant position · Excellent written and verbal communication skills · Good interpersonal skills · Attention to detail · Excellent diagnostic and problem-solving skills · Establishing good relationships with all departments and colleagues · Excellent organizational and time-management skills · Good understanding of diverse computer systems and networks · Good knowledge of internet security and data privacy principles · Ability to pick-up, move, adjust computer related equipment like printers, PCs, servers, etc over short distances · Adhere to normal business hours, with flexibility for after hours and/or weekend support for break/fix or maintenance related items on occasion · Organized, project/daily planning, good problem-solving skills, self-motivating and the ability to work independently · Degree in Computer Science, engineering, relevant field, or equivalent job experience · Microsoft and/or Networking Professional Certificates · Experience working for a manufacturing company · Familiar with relational databases or software development

Location: Zapopan, Jalisco, MX

Posted Date: 7/3/2025