Help Desk Analyst II

Job Description Job Description We are looking for a motivated and detail-oriented Help Desk Analyst II to join our team in Sacramento, California. This is a Contract-to-permanent position within the non-profit sector, where you'll have the opportunity to provide exceptional technical support and contribute to a collaborative, fast-paced environment. The ideal candidate will bring strong communication skills, technical expertise in Apple devices, and a proactive approach to problem-solving. Responsibilities: • Provide comprehensive desktop support for MacOS and iOS devices, ensuring timely resolution of technical issues. • Maintain and manage inventory systems, including tracking, organizing, and purchasing equipment as needed. • Develop and execute scripts to enhance system functionality and streamline processes. • Assist with configuration management using tools like Jamf Pro and JAMF Casper Suite. • Troubleshoot network protocols and connectivity issues, applying effective problem-solving techniques. • Deliver excellent client-facing support, showcasing professionalism and strong interpersonal skills. • Create and update documentation to ensure processes are followed and information is accurately maintained. • Travel to various locations approximately 4 times per year to provide on-site technical support. • Collaborate with team members to improve workflows and share knowledge. • Adapt to a fast-paced environment while multitasking and prioritizing tasks effectively.• Proven experience in desktop support, particularly with MacOS clients and Apple iOS devices. • Proficiency in using and managing tools like Jamf Pro and JAMF Casper Suite. • Solid understanding of network protocols and troubleshooting techniques. • Strong verbal and written communication skills to interact effectively with clients and team members. • Ability to multitask and stay organized in a dynamic work environment. • Detail-oriented approach and appearance, reflecting the organization's values. • Commitment to following established processes and maintaining accurate documentation. • Willingness to travel several times a year for on-site support needs.

Location: Sacramento, CA, US

Posted Date: 6/30/2025