Service Center Executive

Service Center Executive Summary of Job: Oversee the implementation of the company's marketing and operation programs and ensure its compliance. Follow up on complaints from distributors related to the operation of Service Centers. Preparation of annual budget to manage visits to the SC and manage their approval. Plan and execute the Service Centers Semi-Annual Meetings To improve and maintain good relationship between the Company and the network Members and Service Centers. Ensure that the applicants for the opening of new Service Centers, comply with all the requirements issued by the Company. Ensure the proper closure of a service center, communicating with the service center, receive the letter of intent to close and all documentation, validating that the inventory is zeroed in the OBS. Keep the Service Center contact information up to date Visit every Service Center along Mexico Country and supervise the business runs accordingly with the Company’s policies and guidelines. Ensure that the Service Center runs with legality and conformity to established regulations. Monitor the functionality and cleanliness of trainings rooms and facilities Essential Duties and Responsibilities: • Customer Service: 1. Responsible to improve and maintain good relationship between DXN Management and network members. 2. Ensure fast response to queries and complaints posted by Service Center Directors, through walk-in, phone, email, eWorld and/or Fast Track System(FTS). • Warehousing: 1. Oversee that all products deliveries (walk-in and/or courier) are documented, recorded properly and reported accordingly. 2. Ensure the prompt services in daily processing orders of products and accurate release of requested products delivery to DXN Service Centers. Qualification or Educational Requirements : 1. Bachelor’s degree in Administration or any other related field Job Skills and Knowledge Requirements : 1. Advanced English level. 2. Advanced Microsoft Office. 3. Advanced management of Local and foreign health regulations. Important: This position requires a visa and passport, as well as the ability to travel within and outside Mexico.

Location: México, MX

Posted Date: 6/30/2025