Deskside Technician I

Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services. In addition, we seek a candidate with exceptional customer service skills, capable of building effective relationships with team members and business users, and who has a flexible and committed approach to work. Job Responsibilities Face-to-face IT support of users Hardware installation, movement, and de-installation Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.) System and application changes testing, script preparation in MS Windows 10 and MS Office 365 environment Small project management related to new hardware or software installation Software, patches, and updates installation using MS SCCM Job Requirements 2-3 years of experience in a technical ICT environment, preferably in a manufacturing organization Knowledge of general end-user technology Experience with End User Workspace platforms (discovery, asset management, client management) Familiarity with End User Microsoft platforms (Active Directory, Office, SCCM) Experience with ITSM tools (ticket management software) preferred Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills Excellent written and spoken English and Italian What's next Apply today to avoid missing this opportunity. For further information, contact us at recruitmentEMEA@stefanini.com . Diversity & Inclusion At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself! About Us Stefanini is a Brazilian company with over 35 years of global experience in IT services, with a presence in 41 countries through 70 offices. We serve clients across various industries including financial services, manufacturing, telecommunications, and more. We offer career opportunities worldwide for passionate, team-oriented professionals. Learn more at www.stefanini.com . Beware of scams falsely using our name. Legitimate offers come through official channels. For verification, contact RecruitmentEMEA@stefanini.com . J-18808-Ljbffr

Location: tivoli, IT

Posted Date: 6/30/2025