Ricerchiamo una figura di Customer Care Specialist

Position: Customer Care Specialist Location: Vallefoglia, Italy | Published on 14/12/2024 We are a software house specializing in developing innovative solutions for the insurance market. Our mission is to combine technological excellence with high-level customer service, offering cutting-edge products supported by expert and personalized assistance. Role We are looking for a Customer Care Specialist who will become the reference point for our clients, guiding them in the optimal use of our software products and ensuring an excellent support experience. Main Responsibilities Provide first-level technical assistance to clients regarding the use of our software Manage support requests through various communication channels Analyze customer needs and propose customized solutions Collaborate with the technical team to resolve complex issues Contribute to the continuous improvement of our services through customer feedback Participate in training sessions for clients Essential Requirements Excellent proficiency in PC usage and main IT tools Strong communication skills and ability to manage customer relationships Problem-solving attitude and ability to work independently Customer orientation and commitment to service quality Previous experience in customer support roles In-depth knowledge of the insurance sector and its processes Familiarity with insurance management software Opportunity to join a dynamic and innovative environment with ongoing training in both technological and insurance fields. J-18808-Ljbffr

Location: provincia-di-novara, IT

Posted Date: 6/30/2025