Sales Manager (Retail & Wholesale)

Job Title: Sales Manager (Retail & Wholesale) Job Type: Full-Time (On-Site) Job Description: We’re looking for a highly motivated Sales Manager (Retail & Wholesale) to lead our sales strategy, drive revenue, and grow our customer base across multiple channels. You’ll focus on increasing in-store performance, building wholesale relationships, and managing promotional activity to meet and exceed targets. This role includes overseeing store operations and leading a team to deliver a top-tier customer experience that reflects our brand values. Key Responsibilities: Sales Strategy & Growth - Develop and execute sales strategies to exceed monthly, quarterly, and annual targets. - Monitor sales performance and provide regular reporting with actionable insights. - Identify key drivers of performance and implement solutions to improve conversion and revenue. - Manage promotional activities and pricing strategies in alignment with business goals. - Collaborate with marketing to ensure consistency between sales tactics an brand campaigns. Wholesale & Pop-up Development - Identify and secure new wholesale accounts through proactive outreach, relationship-building, and networking with like-minded retailers, showrooms, and buyers. - Develop and maintain strong relationships with wholesale partners to ensure ongoing success, including consistent communication, timely order fulfillment, and strategic product recommendations based on sales trends and seasonal demand. - Oversee wholesale operations: linesheet distribution, order intake, invoicing, shipping, and post-sale follow-up. - Monitor performance with wholesale partners and make suggestions for replenishment or assortment opportunities. - Strategically research, plan, and execute branded pop-up events, whether standalone or with external partners. - Handle logistics for pop-ups, including venue sourcing, merchandising, staffing, sales tracking, and reporting - Analyzing the performance of each pop-up and wholesale channel to refine future activations and improve ROI Customer Service & Relationship Building: - Be present in the store on weekdays and high foot traffic days (Saturdays and/or Sundays) - Ensure a seamless and positive customer experience, addressing complaints, returns, and exchanges with empathy and efficiency both online and in-store - Foster long-term relationships with customers to encourage brand loyalty and repeat business. - Train staff on customer service best practices and conflict resolution techniques. Team Leadership & Staff Development - Recruit, train, supervise, schedule, and evaluate retail staff. - Set and review staff performance goals, providing feedback and development opportunities. - Motivate staff to meet and exceed sales targets through coaching and team-building activities. - Foster a positive, inclusive, and high-performance work environment. Visual Merchandising & Inventory Management - Oversee store merchandising updates based on sales data and seasonal trends, pivoting when necessary. - Ensure accurate pricing, signate, and product labelling. - Manage inventory levels and replenishment to support sell-through - Maintain visual standards and cleanliness in line with brand guidelines. Administrative & Financial Oversight: - Ensure order fulfillment is executed in a timely and accurate manner for both customer and influencer shipments - Assist in closing procedures at the end of each shift where needed - Oversee cash handling, store banking procedures, and financial reconciliations. - Ensure compliance with retail policies, safety regulations, and loss prevention strategies. - Prepare and manage store budgets, ensuring cost-effective operations. Qualifications: - Bachelor’s degree in Business, Marketing, Retail Management, or a related field (or equivalent experience). - Strong interest in retail management, sales strategy, and customer experience. - Excellent communication and interpersonal skills. - Ability to organize, multitask, and manage time effectively. - Proficiency with Microsoft Excel and Google Sheets for tracking sales and inventory. - Willingness to learn and adapt in a fast-paced environment.

Location: Toronto, CA

Posted Date: 6/29/2025