IT Support Specialist

Job Description Job Description Swoon is hiring an IT Help Desk – Tier 1 Support Specialist for an exciting position with one of its largest energy and utilities clients. Duration: 12 months Location: Onsite, Sacramento for 3-6 months, hybrid after that Pay rate: 21$ per hour, 40 hours a week, Mon to Friday Responsibilities: Provide Tier 1 remote technical support for IT-related issues. Handle IT service desk and call center customer service requests. Assist with Microsoft Windows applications, troubleshooting, and networking. Diagnose and resolve hardware, software, and connectivity problems. Support mobile devices (iPhone, iPad) and peripheral devices. Monitor network alerts and escalate critical issues. Document service requests and follow through to resolution. Work Environment: Initially 100% onsite for training and mentorship. Hybrid schedule available after 3-6 months based on performance. Requirements: High school diploma or equivalent. 1 year of IT service/help desk or customer service experience. Proficiency in Microsoft Office Suite and enterprise IT environments. Strong troubleshooting, communication, and teamwork skills. Ability to meet attendance expectations. Typing speed of at least 35 words per minute (WPM). Preferred Qualifications: IT certifications or relevant coursework. 2-4 years of IT or customer service experience. Advanced problem-solving and analytical skills. Knowledge of networking, TCP/IP, and IT infrastructure. Schedule: Monday to Friday, start time between 6:00 AM - 9:30 AM. Shift details to be determined. This role is ideal for candidates passionate about IT support and customer service, with opportunities for growth in a hybrid work environment. Company Description Full-service utility contractor specializing in construction for the telecommunications, broadband, and underground utility industries. Our team is committed to employee success and growth, with leadership that prioritizes mentorship and career development. Company Description Full-service utility contractor specializing in construction for the telecommunications, broadband, and underground utility industries. Our team is committed to employee success and growth, with leadership that prioritizes mentorship and career development.

Location: Sacramento, CA, US

Posted Date: 6/28/2025