Meetings & Events Coordinator

We are currently seeking a passionate and dedicated Meetings and Events Co-ordinator to join our dynamic team at Dorsett Shepherds Bush . This is an exciting opportunity for an experienced individual who thrives in a fast-paced, customer-focused environment and is eager to contribute to the success of our events operation. As a Meetings and Events Co-ordinator, you will be responsible for ensuring a seamless guest experience from initial enquiry to post-event follow-up. The successful candidate must have strong organisational and administrative skills with exceptional attention to detail, with excellent communication and interpersonal abilities, both written and verbal. A team player who brings a positive attitude and a proactive approach to problem-solving. We pride ourselves on our vibrant culture, inclusive team environment, and commitment to excellence. As part of our team, youll enjoy opportunities for growth, ongoing training, and being part of a forward-thinking, globally recognised brand. Event Coordinating Prepare event proposals, contracts, function sheets and other documentation with precision and timeliness. Collaborate with internal departments, including Sales, Food & Beverage, Front Office, and Operations to ensure smooth execution of events. Maintain accurate records of bookings and client communications in the system. Responsible for coordinating external (social, leisure, corporate, etc) and hotel internal events for multiple properties. Acts as the first point of contact for all event-related enquiries. Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Manages group room blocks and meeting space of assigned groups. Anticipates and addresses operational issues to ensure the smooth running of events. Leads weekly groups and events meetings. Effectively upsells products and services throughout the event process. Responsible for preparing in a timely manner, detailed Banquet Event Orders for the event operations team. Greets and meets clients during the event phase and hands off to Event Operations for the execution of details. Collects feedback post-events and communicates it to the relevant departments to improve satisfaction. Group Coordinating Responsible for ensuring inventory is managed for all group and conference business for multiple properties. Prepares and follows up with clients on quotations and contracts, maximising selling opportunities. Answers incoming client queries via phone and email. Management of contract blocks. Ensures guest rooming lists are entered on time. Responsible for preparing on time detailed Group Cover Sheets for the relevant departments. Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement. Effectively responds to and handles client problems and complaints. Benefits of working with us: 28 Days Holidays Meals on Duty Free Eye test for VDU users Associate discounted rates with our hotels Learning and Development opportunities Pension Dry Cleaning Uniform provided Introduce a friend bonus Social events Join our passionate ESG team by creating a sustainable environment A bit more about us: Dorsett Shepherds Bush is a listed building with 317 rooms and 3 meeting rooms. The hotels doors opened in June 2014, and over the years, it has gained a reputation for delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Thank you for your application for an opportunity with Dorsett Hospitality International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future. AMRT1_UKCT

Location: West London, GB

Posted Date: 6/28/2025