Croatian Customer Delight Specialist Remote

Join to apply for the Croatian Customer Delight Specialist Remote role at Nexa 2 weeks ago Be among the first 25 applicants Join to apply for the Croatian Customer Delight Specialist Remote role at Nexa We are looking for a bilingual customer advisor (Croatian English) to join our team remotely in Greece. Start date : as soon as possible. Your role as a bilingual customer advisor : Respond and record consumer inquiries / questions raised through free phone lines for customers Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately Troubleshoot using open questions, support documents, and system training Offer recommendations to common problems or frequently asked questions Working hours : Monday to Friday : 10 : 00 am – 6 : 30 pm (Greek time) Saturday and Sunday : 11 : 00 am – 7 : 30 pm (Greek time) 40 hours per week (8 hours per day, 5 days a week) Please note : remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted. Requirements : High school diploma or higher Native or fluent Croatian speaker Good level of English (C1 minimum) Strong problem-solving and troubleshooting skills Customer-oriented mindset Benefits : Relocation package (for candidates moving to Greece) : Accommodation in a hotel close to the office for the first 3 weeks 300 accommodation support with the first salary payment Performance bonus 25 days of annual leave If you are interested and meet the requirements, apply now and become part of a dynamic international team! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Information Services Referrals increase your chances of interviewing at Nexa by 2x Sign in to set job alerts for “Customer Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr J-18808-Ljbffr

Location: marche, IT

Posted Date: 6/28/2025