Business Operations Analyst – Meetings and Events

Job Summary: We are seeking an organized, detail-oriented, and proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, coordinating event details, and ensuring smooth event execution, both pre- and post-event. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently. Roles & Responsibilities: Independently Support 10-12 Medium, High and High events at one time with consistent and quality customer support Supporting complex events with 4.5 overall customer review Completes event billing in a timely manner Consult on meeting & event technology options for events Ensure the event is brand-compliant Ensure the event follows our compliance guidelines with approved consent, footers and integrations. Consults on OnArrival, Event in a Box, and other integrated attendee experience products Support Complex events / Series, multi-session, multi-admission items Supports Attendee Hub / Event App Completion of the Cvent - Basic Training Learning Board Support taskforces and special projects (as assigned) Professional & Technical Skills: Experience with the Cvent platform will be a plus. 2 years supporting M&E Registration sites under the following skills and responsibilities Comfortable speaking with customers in our universal business language; English Ability to communicate effectively and support customers from various countries and time zones Excellent customer service Excellent time management skills Ability to solve problems and team issues Multi-tasker Effective Written and Verbal Communications Training Excels at teams' communication process flow and live calls with Event Owners reviewing pending items and SLA’s Ability to work independently Self-starter for continued education on technology Familiarity with Microsoft Teams, a plus Event planning experience, a plus Project Management experience, a plus Knowledge of onsite event technology, a plus Experience with Cvent, a plus Familiarity with HTML, a plus Excellent Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel) Cvent certified in Event Management, Virtual Events, Hybrid Events, required Cvent Event Management Advanced, Attendee Hub / Event App, a plus Additional Information: - The ideal candidate will possess a strong meetings technology background along with a proven track record of delivering impactful solutions using Cvent Event Management Solutions. - This position is based at our BA office. About Our Company | Accenture J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 6/28/2025