Team Lead - Technical Help Desk

We at Secure Meters are seeking a customer service oriented & technically skilled professional having 8-10 years of rich exposure into leading the team for technical service excellence specifically for international customers. Job Roles: Resolving customer complaints proactively within TAT Service delivery via software & applications Guidance & appropriate trainings to the team Timely submission of reports e.g. SLA, Ad-hoc & performance etc. Collaborate with stakeholders Data related compliance management (PIMS) etc. Required Qualification: B.Tech./B.E./MCA Required Skills: Communication, Negotiation, Leadership, Team Management, Customer Centric, MS Office & IT Engineering

Location: udaipur, IN

Posted Date: 6/28/2025