Temporary Lettings Officer WCR 2

Who You Are We’re looking for someone with a passion for customer service and a strong team ethic. Ideally, you will have experience in a lettings role or similar housing function, as well as experience working with the public or in a customer service environment. You possess good communication skills, both written and verbal, and have the ability to manage and prioritize tasks in a fast-paced, front-line service. What the job involves As a Lettings Officer, you will be responsible for managing the entire lettings process, from the point a tenant gives notice to the successful sign-up of the new resident. You will work closely with the Allocations Team, Voids Team, and contractors to achieve turnaround targets. You will conduct pre-inspections, accompanied viewings, and tenancy sign-ups, both in-person and virtual. You will provide information on tenancy rights and responsibilities, property condition standards, and the allocations process, along with offering a customer-focused, “estate agency” style approach to viewings. Your role will also involve supporting residents with advice, attending evictions, and providing excellent customer service by responding to enquiries within agreed timeframes. Skills Experience in a lettings role or similar housing function Customer service experience Strong communication skills Task management and prioritization Familiarity with IT systems Proactive, solutions-focused approach Awareness of equality and diversity principles

Location: Westminster, GB

Posted Date: 6/27/2025