Global Store Operations Specialist - Appartenente alle categorie protette (L. 68/99)

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over professionals and a network of points of sale in countries , Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a " Top Employer " in Europe, the United States, and New Zealand by the Top Employers Institute and as Global “Leading Employer” for all countries where we operate. For our Corporate HQ in Milan , we are currently looking for a Global Store Operations Specialist to join our Symphony project team. You will be responsible for implementing the Omnichannel Transformation program to design & implement a state-of-the-art platform to steer the business in Amplifon Store and Contact Center, acting as the key point of contact between Corporate and the countries. Your responsibilities include: Leading the design phase of the Omnichannel platform by working closely with Retail, Supply Chain, and Finance teams to ensure the solution aligns with both global and local needs, from sales process management to stock management and store operations; Collaborating with the IT solution design team to define the best solution in terms of UX/CX; Overseeing the build phase, coordinating with the IT team and conducting user acceptance testing to ensure the solution meets all functional requirements; Facilitating the migration of store information and data to the Salesforce platform, ensuring a smooth transition; Providing training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform; Monitoring post-implementation performance, identifying and resolving issues or bugs; Supporting continuous improvement projects related to store operations, such as automatic replenishment, returns management, and custom product ordering tools; Driving process improvement initiatives to optimize store operations and enhance overall performance. Ideal candidate profile: Master’s degree in Economics, Business Administration, Management Engineering, or similar; Two or more years of experience in store operations, project management, or a similar role; Strong analytical, problem-solving skills, and attention to detail, with the ability to interpret data and provide actionable insights; Proficiency in English, both written and spoken; Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook); Good knowledge of CRM systems, preferably Salesforce or other relevant software tools; Excellent communication and interpersonal skills to work effectively with cross-functional and multicultural teams. Additional information: Amplifon promotes a Winning Culture that values employee growth and development. We offer a hybrid working policy, allowing employees to work days/month remotely . Employees have access to extensive learning resources, including LinkedIn Learning and other platforms, and enjoy partnership benefits such as discounts at cinemas, shops, and holiday packages. Amplifon is committed to diversity and equal opportunity in the workplace. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 6/27/2025