Customer Care Specialist - Fixed Term Contract

Would you like to play with us? We are looking for a Customer Care Specialist to join our Player Support Team at Whatwapp. This role plays a key part in ensuring our players have an outstanding experience while enjoying our games. The role is a fixed-term contract of 6 months , with a chance of extension. Role Responsibilities: Respond to player inquiries via email and in-game chat in French. Respond to player reviews on Google Play Store and App Store. Troubleshoot player issues and ensure timely resolutions. Escalate complex cases to relevant internal teams. Identify recurring issues and suggest improvements to internal processes or FAQs. Contribute to knowledge base and help documentation. Support community-related initiatives when needed. Requirements: Fluency in French and good proficiency in English. At least 2 years of experience in customer service, community support, or helpdesk roles. Excellent written communication and problem-solving skills. Empathy and patience with users from diverse backgrounds. Comfort working with support platforms like Zendesk, Helpshift, or similar. Preferred Skills: Experience in the gaming industry. Familiarity with CRM or ticketing tools. Knowledge of mobile platforms (iOS / Android). Passion for card or casual games. Ideal Candidate Traits: Passionate about helping others and supporting communities. Team player who thrives on collaboration. Proactive problem-solver. Enthusiastic, flexible, eager to learn. Detail-oriented and organized. Our Values: Use critical thinking; don't assume, validate your gut feeling! Take ownership and make it happen! Love what you do and have fun doing it! Work on the problem, not just the symptoms! Keep it simple and effective! Share ideas to reduce bias and improve results! Benefits and Work Environment: Hybrid working policy: live anywhere in Europe or nearby with 4 consecutive days per month in Milan, with expenses support. Innovative, high-ownership, friendly environment with growth opportunities. Modern office in Milan with social areas. Flexible employment options and working hours. Quarterly development talks and career coaching. English and Italian courses provided by native teachers. Learning budget for professional growth. The latest MacBook. Offsite team-building events. Work Model for Non-Milan Residents: We support remote work with flexible options: relocation packages for moving to Milan or travel expense benefits for staying local. Our hybrid policy is 4 days per month at the office, with flexible scheduling to suit your preferences. J-18808-Ljbffr

Location: provincia-di-varese, IT

Posted Date: 6/27/2025