Service Manager

Job Description Job Description We are seeking a hands-on and proactive Service Manager to lead the operations of a growing fire protection company. This role is ideal for someone with strong service management experience who can oversee technicians, streamline processes, and ensure client satisfaction. Responsibilities: • Oversee daily operations of fire protection services (alarms, sprinklers, extinguishers) • Manage service scheduling, technician performance, and job completion tracking • Ensure inventory is stocked and service reports are completed accurately • Handle customer issues and service-related follow-ups • Implement new systems and processes to improve department efficiency • Supervise and support technicians in the field and office • Maintain compliance with industry standards and local codes Requirements: • 2–3 years of management or supervisory experience (service industry preferred) • Strong leadership, communication, and problem-solving skills • Experience implementing operational processes and improving workflows • Familiarity with fire protection or building service industry a plus • Must be organized, proactive, and client-focused Salary $80K-$120K

Location: New York City, NY, US

Posted Date: 6/26/2025