Sr Manager of Rider Experience

Responsibilities: Conducting researches in local rider commuties around riders' experince; Design and build localized rider service system and strategies to enhance rider experience; Collabrate with product team on build product features to optimize piplines of delivery; Develop feedback channels and collect rider feedback to optimize strategies and products. Requirements: At least 3 years of experience in strategy operations in fields such as customer service and experience enhance, with experiences of leading strategy operations or strategy product teams for complex business initiatives; Strong team management and communication skills, capable of effectively leading and motivating team members while fostering cross-team collaboration; Results-driven, highly self-motivated, and quick-learning, with strong resilience. Able to draw insights from diverse domains and apply them rapidly, adapt to market uncertainties, and embrace innovation and breakthroughs; Both fluent in English and Portuguese.

Location: Brasil, BR

Posted Date: 6/25/2025