Director of Catering

Social network you want to login/join with: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location: A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. The resort features local heritage and modern elegance, including residents-only facilities, a luxury spa, state-of-the-art fitness center, diverse dining options, outdoor pursuits like tennis, an 18-hole golf course, bowling, movie theater experiences, and an exclusive private club. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the role: To enhance the efficiency and effectiveness of the Catering Department's daily operations by personally prospecting, selling, planning, and servicing corporate and social events while maintaining Four Seasons standards and maximizing revenue and profit potential. This role will assume full responsibility for the operation of the Catering Department. What you will do: Participate in the pre-opening team. Supervise daily catering operations, including maintaining the accuracy and effectiveness of all written communication such as Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards. Assist in preparing and analyzing weekly financial forecasts, pace reports, monthly production recaps, and contribute to the annual marketing plan and budget. Actively prospect, handle inquiries, develop new business, and maintain a portfolio of current accounts to ensure a full pipeline and exceed revenue targets. Finalize bookings, maximize revenue through upselling, and ensure effective communication with all departments for event success. Supervise banquet event execution and ensure client satisfaction, reviewing all function spaces and resolving any issues during events. Coordinate with vendors and suppliers to meet client needs. Maintain knowledge of resort facilities and operational needs of all departments. Make timely decisions balancing client needs with resort safety, staffing, and financial goals. Participate in and facilitate meetings with hotel staff and clients, including planning visits and menu tastings. Assist with inquiries within sales, marketing, and catering departments, including high call volume and site inspections. Conduct performance evaluations, mentor staff, and assist in hiring, terminating, or disciplining employees. Facilitate training for new staff and understand event management processes. In the absence of Event Management, host and ensure effective Banquet Event Order and Resume meetings. What you bring: College degree preferred; relevant experience considered in lieu of degree. 3-5 years as a Director of Catering or similar role in a luxury resort or hotel, with experience in corporate and social markets, including weddings. Leadership experience preferred. Proficiency in English, interpersonal skills, and successful client interaction history. Strong personal selling and relationship-building skills. Coaching and people development skills. Excellent organizational skills and attention to detail. Ability to work long hours, including weekends and evenings. Negotiation, delegation, and pressure management skills. Basic knowledge of audio-visual equipment, internet, telecommunication technology. Knowledge of Delphi Sales and Catering Software, MS Office Suite. Creative, multitasking ability, and physical stamina to stand and walk for extended periods. What we offer: Lucrative salary and market-leading benefits including medical, dental, vision, and 401K with employer matching starting at 30 days. Time off starting from day one. Inclusive work environment and team culture. Complimentary and discounted worldwide hotel stays. Wellbeing initiatives and diversity promotion. Employee meals and beverages, tuition reimbursement. Schedule & Hours: Irregular hours, including weekends and evenings. Learn more about working at Four Seasons: Visit us . Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. J-18808-Ljbffr

Location: provincia-di-napoli, IT

Posted Date: 6/25/2025