Deskside Technician I

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. This is a great opportunity for somebody who has some experience in an IT Support role looking to take the next step in their career or someone with limited experience who has the ambition to grow and develop in IT. Job responsibilities Face-to-face IT support of users; Hardware installation, movement, and de-installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.); System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment; Small project management related to new hardware or software installation; Software, patches, and updates installation using MS SCCM; Job Requirements Ability to resolve Windows 10 and 11 Operating System Errors Basic Network troubleshooting skills and knowledge Proficient in Microsoft Office 2016/365 Suite Basic Knowledge of Microsoft Active Directory and Group Policy Objects experience Diagnose printer and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Previous experience working within a Ticket Management System (ServiceNow preferred) Correctly track incidents and calls timely and accurately Candidates with a driving license is essential The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next: It's best to apply today, as job postings can be taken down, and we wouldn't want you to miss this opportunity. For further information, send us a message at recruitmentEMEA@stefanini.com , and we'll be happy to assist! Diversity & Inclusion At the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage everyone to be themselves! About us We are an international company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and IT staffing. We have a presence in 41 countries, with 70 offices globally. Our clients span industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities locally and worldwide for professionals interested in a vibrant, team-oriented workplace. If you're customer-centric with a "get it done" attitude, consider joining us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram for updates. J-18808-Ljbffr

Location: venezia, IT

Posted Date: 6/25/2025