Keeta
Customer Service Vendor business Manager
Job Location
Brasil, Brazil
Job Description
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers. Ensure supplier compliance, regularly assess their performance, and optimize collaboration models. Establish and maintain long-term cooperative relationships with outsourcing partners. Business Needs and Resource Planning Develop outsourcing service strategies and resource plans based on business needs. Ensure the human resources and skills of the outsourcing team align with business objectives. Performance Monitoring and Improvement Monitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team. Regularly analyze data, identify issues, and drive improvements. Budget and Collaboration Analyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized. Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration. Cross-Department Collaboration Work closely with internal teams (e.g., operations, training, quality control) to ensure process consistency. Support product and system optimization by providing business needs and feedback. Education Background Bachelor’s degree or higher, preferably in Business Administration, Operations Management, or a related field. Work Experience At least 2 years of relevant experience in outsourcing customer service business management. Familiar with the operational models of customer service centers and outsourcing service management processes. Core Competencies Strong project management, communication, and negotiation skills. Proficient in data analysis with the ability to drive data-driven decision-making. Excellent teamwork and cross-departmental collaboration skills. Fluent in English (reading, writing, speaking, and listening). Highlights Fast-paced business growth with huge potential. Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.
Location: Brasil, BR
Posted Date: 6/24/2025
Location: Brasil, BR
Posted Date: 6/24/2025
Contact Information
Contact | Human Resources Keeta |
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