Operations Manager

Operations Manager (Environmental Services) Location: The Trafford Centre, Manchester Salary: up to £50,000 Type: Full-time & Permanent Hours: Includes 1 in 4 weekends (duty management) The Opportunity… Savills Management Resources is looking for a passionate, hands-on, and experienced Operations Manager to lead and innovate across internal and external cleaning operations at The Trafford Centre – one of the UK’s leading retail and leisure destinations. This is a rare opportunity to step into a high-impact leadership role overseeing 4 experienced Team Managers and 110 cleaning professionals. Your mission: elevate service standards, modernise practices, and drive change. What You'll Be Doing… Leading day-to-day operations of environmental services across the centre You’ll be able to influence the guest experience through sounds, scent, innovation and out of the box thinking Managing 4 Team Managers (2 day, 2 night) and 110 cleaning team members Driving innovation, efficiency, and cleanliness standards Reviewing and optimising cleaning schedules, equipment usage, and waste processes Developing the team through coaching, feedback, and succession planning Working closely with internal departments (HR, Ops, Centre Director) and external stakeholders Owning key KPIs around quality, performance, and customer satisfaction Supporting cultural transformation and embedding a “people-first” mindset About You… Must-have experience: Proven experience managing large teams in cleaning, facilities, or service-driven sectors Implementation of ‘out the box’ thinking and a strong background in driving customer experience Strong understanding of cleaning operations, systems, and equipment Inspirational leadership – a motivator who gets the best from long-standing teams Excellent stakeholder communication and the ability to influence positive change Process-driven, commercially aware, and a natural problem-solver Desirable: Experience in high-footfall environments (retail, leisure, hospitality, etc.) IOSH/NEBOSH or willingness to undertake training Familiarity with unionised environments and team performance frameworks Why Join Us? Impact from Day 1 – play a leading role in one of the UK’s most iconic retail destinations Progression and growth – with clear pathways across the Savills portfolio Positive change – be part of a leadership team driving transformation Team culture – direct, collaborative, and mission-driven How Do I Apply? Send your CV to alex@andersenjames.com or call on 07458 142 899

Location: Trafford Park, GB

Posted Date: 6/23/2025