Customer Service VOC Manager

We're Hiring: Customer Service VOC Manager Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil. Are you passionate about turning customer voices into actionable strategies that drive growth and innovation? Join us as our VOC Manager and play a key role in shaping experiences that truly matter. What You’ll Do Industry Research – Analyze market dynamics and define our position to uncover impactful optimization opportunities. Competitor Analysis – Benchmark competitors and transform insights into strategic advantages. Customer Insights – Gather, interpret, and activate data from VOC, NPS, and user feedback to improve CX touchpoints. Performance Calibration – Lead internal testing to fine-tune service quality and operational excellence. Why Keeta? Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster. Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth. Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world. What We’re Looking For Proficiency in English Portuguese 2 years of experience in using VOC, NPS, and other feedback tools to identify customer pain points and drive service improvements through stakeholder collaboration. Strong program/project management skills and ability to lead cross-functional teams Familiarity with CRM tools and data analysis (e.g., dashboards, feedback analytics) Location: Brazil Ready to turn customer voices into business transformation? Apply now or tag someone who’d be a great fit! Hiring VOC VoiceOfCustomer CustomerExperience CX GlobalCareers Portuguese Jobs CustomerSuccess

Location: Brasil, BR

Posted Date: 6/23/2025