Help Desk (L2)

Capitole is looking for a Help Desk Technician to join our team onsite at the offices of one of our key international clients in the technology sector, located in Barcelona. This role involves providing high-quality technical support to end users, both in person (TechCafé) and remotely. Key Responsibilities Provide onsite and remote IT support for issues related to computers, printers, hardware, and software. Deliver TechCafé support, offering walk-up assistance to employees directly within the office. Log, update, and resolve tickets in the ServiceNow platform, documenting solutions clearly. Create and maintain internal and external Knowledge Base (KB) articles in ServiceNow and Atlassian Confluence. Support hardware and software inventory management Assist in the planning and execution of hardware refresh cycles. Handle corrective maintenance and manage warranties with third-party providers and vendors. (Optional) Provide support for Apple devices (MacBook Pro, iPad, iPhone). Technical Environment ️ Hardware HP – Laptops and docking stations Jabra – Headsets Apple – iPhone, iPad, MacBook Pro Ricoh – Network printers (managed by Level 3 with Ricoh Streamline) Software Microsoft – Windows OS, Office 365 (OneDrive, SharePoint) Cisco – Webex Teams Adobe – Reader, DC Browsers – Microsoft Edge, Google Chrome ServiceNow – ITSM platform (Optional) Palo Alto – SASE (Optional) Crowdstrike – Falcon Sensor Candidate Profile Previous experience in IT support (Level 1 or 2), both onsite and remote. Solid knowledge of hardware and software troubleshooting in corporate environments. Strong documentation and communication skills. Customer-oriented, proactive, and team-focused attitude. Fluent in Spanish and English – spoken and written (mandatory). Why Capitole? We are great, but with you, we will be even greater ?. That is why you will have: Individual training budget of €1200 (languages, books, certifications) Flexible working hours Flexible remuneration package Great discounts at sports centers (Wellhub) Free private health insurance Monthly follow-ups with your team to have continuous feedback Team Buildings every two months. You can't miss the Pool Party? and our Christmas dinner? Discounts in international brands for employees (Club Capitole You will have the opportunity to meet the whole family through our Technology communities, to share your knowledge and ideas. Knowledge exchange is key to us! Do not know us yet? Discover more here https://capitole-consulting.com/ And have a look to how others think we are ? https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.html We are excited to meet you! ?

Location: es, ES

Posted Date: 6/22/2025