Service Desk Specialist

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Max Mara Fashion Group An Italian House of Brands , Family Owned Since 1951 . Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with more than 40 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of more than 50 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences. Max Mara Fashion Group An Italian House of Brands , Family Owned Since 1951 . Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with more than 40 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of more than 50 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences. Job Description The Service Desk Support Team is responsible for managing the 1st level support offered to head office and/or retail users for one or more services provided. Qualifications 1.01 Guarantees the handling of tickets based on priority, respecting the Service Level Agreements and requesting any additional information from the user 1.02 Actively manages the resolution of the problem, formulating relevant questions and/or activating remote diagnostic procedures, possibly scaling to the next level 1.03 Monitors, with respect to the scaled tickets, the times in order to guarantee the SLAs and communicates the resolution of the problem to the end user 1.04 If identified as a Tutor, he is in charge of training aimed at the new resources inserted, in line with the level of skills required 1.05 If specialized in BOT, orchestrates the results of the ChatBOT in terms of intentions created, their understanding, provision of solutions and feedback to users 1.06 If On Site, coordinates the supply of applications, devices and networking of new openings, restyling and closures of Stores, going On Site where necessary, and monitors the level of customer satisfaction 1.07 If specialized in Local Support, organizes and implements local support coordination procedures and tools, collecting feedback in order to to improve the service offered 1.08 Constantly compares with other team members to improve results, proposing to the Service Desk Support Coordinator any changes to the knowledge base or updates relating to the IT Department 1.09 Promotes the development of role learning through activities proactive, team and digital, aimed at innovation and improving the effectiveness/efficiency of its Responsibilities 1.10 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and relationships with internal and external interlocutors involved in the business' 1.11 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community Additional Information Requirements: - Good knowledge SQL - Good interpersonal skills Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at Max Mara Fashion Group by 2x Sign in to set job alerts for “Service Desk Specialist” roles. Modena, Emilia-Romagna, Italy 3 weeks ago ICT System Engineer - HelpDesk Supporto – 2° Livello Reggio Emilia, Emilia-Romagna, Italy 13 hours ago Internship IT Operations - team Service Desk & Asset Management We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: reggio-emilia, IT

Posted Date: 6/19/2025