Customer Service Officer

Req ID : 472615 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36,300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. For our Services business, located in Sesto San Giovanni (MI), we are looking for a Customer Services Officer . Responsibilities: Operations : Manage customer inquiries, orders, returns, and complaints; communicate with stakeholders on critical items (supported by Sales, aligned with Customer Director); collect timely and compliant cost input from suppliers; contribute to continuous improvement actions. Delivery Performance : Monitor delivery KPIs, perform root cause analysis, and implement improvement/recovery plans; participate in performance reviews with Supply Chain, Procurement, and Repair Centres; communicate with customers. Customer Engagement : Collect customer needs and pain points; identify opportunities; provide feedback to Business Development/Sales. Tools and Systems : Use SAP/GSI, Customer Service Cockpit, PartsFolio, Customer Portal; leverage Parts 360 for quoting; utilize e-commerce solutions for parts catalogues and onboarding. Additional Responsibilities : Manage customer delivery performance, relationships, demand, materials planning, and supply chain information systems. Location: Sesto San Giovanni (MI) Our Culture: An agile, inclusive, and responsible culture where diverse individuals are offered opportunities to grow, learn, and advance. We value and respect our employees, encouraging them to reach their full potential. Keywords: CRM, Supply Chain, Business Development, Performance Management, Information Systems, Technology, Operations, Sales, Human Resources. J-18808-Ljbffr

Location: sesto-san-giovanni, IT

Posted Date: 6/19/2025