Helpdesk Advisor

Customer Support Administrator Salary - £26,000 Location: Lynchwood, Peterborough Hours: Shift patterns between 7:30am 5:30pm Interaction Recruitment are exclusively working with an innovative and fast-growing organisation based in Lynchwood, Peterborough, to recruit a Customer Support Administrator working within a Helpdesk Enviroment This is a fantastic opportunity to join a company that truly values its people, invests in wellbeing, and supports professional development. Benefits Include: Private Medical Cover with Bupa Health Shield Additional health and wellbeing support Reward Gateway Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance Holiday Buy-Back Scheme 21 Days Holiday Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free On-Site Parking Role Overview As a Customer Support Administrator, you will be responsible for delivering exceptional service to customers, managing key accounts, and handling a variety of queries. You will act as the first point of contact, ensuring professional and timely support while maintaining accurate records and communication across departments. Key Responsibilities: Act as the first point of contact for customer inquiries via phone and email Manage key client accounts with prompt and effective communication Liaise with internal and external stakeholders and maintain accurate records Monitor and control open service calls, ensuring timely resolution Prepare and send estimates for machinery and parts orders Coordinate delivery of loan machines where needed Handle and escalate customer complaints appropriately Produce accurate customer and stakeholder reports Support the Parts Manager with sourcing and part detail provision Organise machine collections and deliveries with attention to internal systems Provide cover during team absences to ensure workflow continuity Contribute to process improvement initiatives and escalate operational issues Skillset Required: GCSE level education or equivalent, including English & Maths Previous experience in a customer support or administrative role Excellent telephone manner and written communication skills Strong organisational skills and ability to multitask under pressure Proficiency in Microsoft Office and relevant software systems Detail-oriented with a commitment to high customer service standards Flexible, agile, and comfortable in a fast-paced environment Professional approach with a proactive, solutions-driven mindset Innovative thinker with a positive attitude toward change and improvement This is your chance to join a passionate and people-focused company, where no two days are the same, and your efforts make a genuine difference. If you are interested in this position and want to be consdiered APPLY NOW, or give the Commerical Team at Interaction Peterborough a call 01733 558 877. ADZN1_UKTJ

Location: Peterborough, GB

Posted Date: 6/17/2025