Customer Service Specialist

Were Hiring! Join Our Friendly and Supportive Customer Service Team Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported? At HomeLet, were on a mission to make renting easier for everyone involved tenants, landlords, and letting agents. Were proud to deliver great customer service and are looking for caring, motivated people to join us. With over 30 years of experience, HomeLet is one of the UKs top tenant referencing and insurance providers. Were part of the PIB Insurance Group, and based in Lincoln, with a team of over 300 passionate colleagues. Together, we support the UKs busy rental market and have helped over a million tenants in the last three years. We pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents. About the Role Customer Service Advisor (Call Centre) This is a key role in our customer service team youll be the first point of contact for our customers, helping them with questions and solving problems. Youll also support the business by spotting opportunities to retain or grow accounts. What Youll Do: Take phone calls from customers and help them with their enquiries in a friendly and helpful way Make outbound calls to follow up on outstanding issues or provide updates Update customer details and collect missing or overdue payments Handle mid-term policy changes and explain options clearly to customers Work closely with the sales team to help keep existing customers and identify new opportunities Log any complaints or concerns accurately and make sure theyre followed up properly Why Youll Love It Here: As well as a competitive salary we also offer the following benefits Annual option to buy additional holidays Death in service benefit x4 salary Company pension scheme Enhanced maternity & paternity leave Benefits portal offering discounts on technology & Electronics, cinemas, restaurants, days out, mortgage advice, travel and many more We offer employee welfare benefits- financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more Volunteering day Free Parking HP REF-222 111 ADZN1_UKTJ

Location: Lincoln, GB

Posted Date: 6/17/2025