Field Support Analyst

Direct message the job poster from HCLTech • Be responsible for onsite support (computers, mobile, printers, telephony, meeting room devices, etc.), including support to third party companies working on LOCATION. • Be responsible to identify and perform initial troubleshooting of IT related issues (hardware & software) in LOCATION. If the problem is not solved, a ticket must be created on corporate tool. The resource will liaise with global teams and follow up with users until it is solved. • Be responsible to image/reimage Equinor computers. • Act as hands & eyes for Equinor and global IT teams on LOCATION. • Support enterprise services (networking, server, storage, etc.) on LOCATION, and act as part of Change/Incident/Problem teams. • Be responsible to manage IT offshore inventory on LOCATION using corporate tools and following Equinor Brazil procedures. (Goods, spare parts, consumables, etc) • Provide information to Supply Chain team in order to create SAP MRP for IT goods (toners, consumable items, etc.) • Be responsible to dispose broken/old/out of warranty IT items following company procedures. • Check IT offshore items arriving in LOCATION following company procedures (for instance: MSL, goods reservation, SAP). • Be responsible for providing information to customer and vendors about physical installations on LOCATION. • Identify IT related risks and report them to Brazil onshore IT team. Any risky activity to be performed offshore shall be approved by Brazil onshore IT team. • Follow HSE & IT rules and policies. • Support also the new Logistic Base – OceanPact – located nearby the Peregrino Logistic Base. • Fluent English is necessary for any necessary contact with the IT Global Teams. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 6/17/2025