Chief Experience Officer (Cxo)

We are looking for a Chief Experience Officer to join our executive management team. You will be responsible for continually improving the customer experience and ensuring that the company always follows a customer-centric strategy. You will be a “decision-maker” within the organization with the aim of consolidating and enhancing customer acquisition and retention. What you'll do Advocate for consumer needs in the development and deployment of projects and strategies throughout the organization; Work with internal stakeholders to identify gaps in the customer experience and opportunities to improve; Capture, monitor, and analyze customer feedback; Ensure the customer experience strategy aligns with the big-picture business strategy considering trends and changes in the fashion ecommerce industry; Oversee customer service teams, customer experience practitioners, designers, developers, and researchers dedicated to improving user experience across various platforms and touchpoints; Measure and track the impact of initiatives on the company's data and key performance indicators (KPIs), including overall customer sentiment and customer satisfaction metrics; Educate the organization about the customer life cycle and buyer's journey. Track and measure customer acquisition and retention. What we're looking for 2-3 years of experience as a Chief Experience Officer or similar role; 3-5 years of experience in developing and implementing customer service projects in the digital sector. Previous experience in the fashion or design industries is a plus; In-depth knowledge of different digital channels and markets; Excellent knowledge and experience with digital metric; Sense of ownership and pride in your performance and its impact on the company's success; Ability to work in a structured way, setting clear goals and monitoring results; strategic-minded and with strong analytical thinking and problem-solving skills to resolve complex situations and find alternative and practical solutions; Excellent conceptual skills : abstract, creative, critical, and logical thinking; Strong written and verbal communication skills, including PowerPoint presentations; ability to lead / coordinate meetings with multiple participants / interactions; Proficient knowledge of Italian and English; a third language is a plus. What we offer Competitive compensation package based on your skills and experience; Benefits : Discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers; Learning Development Programs : continuous learning experience; Be part of the young (31 on avg.) and international (30 nationalities) TLGpeople group and work in a dynamic and fast-moving environment. We hire for potential, and we reward based on impact. We think big, move fast, and never stop learning. In our dynamic, fast-moving environment, opportunities for growth are limitless. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 6/17/2025