Counsellor/Associate

Job Title: Counsellor/Associate Location: New Delhi Employment Type: Full-time Qualifications & Experience: Applicants must have a Bachelor’s degree and more than two years of work experience in a similar capacity. Duties and Responsibilities The role includes, but is not limited to: To counsel/interact with professionals in a consultative manner. To counsel individuals to understand their personal and social challenges affecting their career progression and advise them on how to succeed through upskilling. To develop, maintain and apply a high-level knowledge of programs and processes from entry requirements to program details, guiding them from the application to enrolment in the program (face to face, over the telephone, online) To record all information and interactions in CRM software on an ongoing basis. To ensure targets are met as set by the management. To ensure timely follow up of inquiries and replying of emails in a professional manner. To ensure data generated from various activities is maintained in a professional manner in the CRM software. To ensure activities comply with legal and ethical standards. To manage all the administrative activities. To support manager in events, information sessions & member meets. To build relationship of trust and respect with clients. Required Skills & Competencies The ideal candidate must demonstrate proficiency in: Bachelor's degree with 2 to 4 years’ experience in counselling in education industry. Ability to exercise a high degree of work ethic, confidentiality, professionalism, and customer service. Excellent speaking and listening skills in English. Willingness to learn and adapt, respectful, co-operative, helpful and punctual behavior. Excellent time management skills, the ability to priorities workload and manage competing demands. Advanced computer skills including proficiency in Microsoft Office and CRM software is a must. Excellent attention to detail to ensure all work is accurate. Commitment to teamwork and the ability to work independently Readiness to learn new skill set Must be able to work under tight deadlines. If you meet the above criteria, email your resume to india.ro@cpaaustralia.com.au by Tuesday , 10 June 2025.

Location: south-delhi, IN

Posted Date: 6/17/2025