Manager

About DeHaat: DeHaat is one of India’s fastest-growing AgriTech companies, providing end-to-end solutions and services to farmers. We are committed to building a seamless, tech-enabled ecosystem for agricultural growth and rural empowerment. Role Overview: We are looking for a proactive and experienced IT Support Manager to lead and manage the day-to-day IT support operations across our corporate offices and field locations. The ideal candidate will have hands-on experience in IT infrastructure management, user device lifecycle (laptops/desktops), virtual collaboration setups, and event technology support. This role requires strong leadership, problem-solving skills, and a service-oriented mindset to ensure seamless technology operations. Key Responsibilities: Lead and manage the IT support team for timely and effective resolution of all IT issues across offices and field locations. Oversee IT infrastructure including servers, networks, storage, and user hardware (laptops, desktops, peripherals). Manage lifecycle of laptops/desktops – procurement, configuration, deployment, maintenance, and decommissioning. Ensure robust asset management, inventory tracking, and software license compliance. Implement and manage virtual setups (VPNs, remote desktop environments, collaboration tools like Zoom, Teams, Google Meet). Set up and manage tech support for in-house and external events, including town halls, conferences, and large-scale employee gatherings. Collaborate with security and network teams to ensure compliance with information security and data protection protocols. Build SOPs and knowledge base articles to standardize support operations and reduce repeat issues. Work closely with business stakeholders to understand IT needs and deliver scalable support solutions. Manage vendor relationships for hardware, software, and service contracts. Track and report on key support metrics – SLA adherence, incident resolution time, end-user satisfaction. Qualifications & Skills: Bachelor's degree in IT, Computer Science, or related field. Certifications (ITIL, MCSE, CCNA, etc.) are a plus. 8 years of experience in IT support and infrastructure management, with at least 2 years in a managerial/lead role. Strong knowledge of end-user device support (Windows, macOS), networking fundamentals, and troubleshooting methodologies. Experience in managing virtual IT environments and remote collaboration setups. Proven experience in IT event support, including AV setup, streaming, and hybrid event tech. Excellent interpersonal and communication skills with the ability to work across multiple teams and locations. Strong organizational and time-management skills; able to manage multiple priorities simultaneously. Experience in IT ticketing systems and asset management tools.

Location: in, IN

Posted Date: 6/17/2025