HVAC Support Specialist

Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters. If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company. What You’ll Do: · Provide phone assistance to customers to resolve product issues and inquiries · Guide customers and technicians through simple repairs and maintenance · Receive and process returned products (RMAs) · Provide accurate estimates for repair · Document customer interactions and resolutions Requirements What We’re Looking For: · High school diploma or equivalent · Basic mechanical knowledge and comfort working with tools · Strong communication and customer service skills · Attention to detail and solid problem-solving abilities · Experience with order or quote processing required · Experience with Microsoft Office products · Bilingual in Spanish is a plus · Experience with Infor ERP system is advantageous Why Join Mastercool? · Competitive salary · Health, dental, and vision insurance · Health Savings Account (HSA) · 401(k) with company match · Profit sharing · Paid time off (PTO) · Long-term career growth opportunities The hourly rate for this position is $20.00 an hour. About Mastercool For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset. Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Location: Randolph, NJ, US

Posted Date: 6/16/2025