Client Services Manager

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. As a full-service global freight forwarder and contract logistics provider, we help our customers manage the warehouse and transportation needs of their supply chain so they can focus on their business. The Client Services Manager is responsible for successful strategic development of a client or a group of clients. Responsible for relationship alignment and network penetration. Acts as client advocate and strongly influences both internal and external decision makers. ESSENTIAL JOB FUNCTIONS Creates Value Propositioning and drives solutions. Provides, documents, and reviews one strategic solution per client managed in their book of business per quarter. Acts as main liaison between client and CWW network. Internal and external business reviews on a monthly basis. Local level relationship building, management and engagement both internally and externally. Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally. Manages RCCA process and drive continuous improvement. Participates in and manages quoting process. Engages with Implementation Managers for all new business. Manages anomaly and exception reports both financial and operational. Drives cross selling opportunities Defines/documents and gains sign off on Scope of Work both internally and externally. Manages and Drives Company mandated ROTP. Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature. Collaborates with stations and client to build a healthy and steady collections Maintain AR below percentage in accordance with company goal. Responsible for driving 10% Net Revenue growth YOY for respective book of business. Other duties as assigned PHYSICAL REQUIREMENTS Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus OTHER SKILLS/ABILITIES Excellent written and verbal communication skills in English Strong ability to manage complex internal and external networks Ability to react quickly to changing needs/situations Demonstrate effective negotiation and closing techniques Excellent organization and problem solving skills Function well both independently and in a team setting Ability to travel both International and Domestic EDUCATION AND EXPERIENCE High School or relevant experience Bachelor's Degree preferred Minimum 5 years related experience Minimum 4 years industry experience preferred CERTIFICATIONS AND LICENCES Professional certification may be required in some areas Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Location: Nederland, NL

Posted Date: 6/16/2025