Technical Support Manager

Are you passionate about delivering exceptional customer service and driving customer satisfaction? Do you enjoy working in a dynamic international environment where you can shape the after-sales experience? Here is a fantastic opportunity for you at Hanshow! Key Responsibilities: Act as the primary technical liaison for key customers — understand their needs, translate them into actionable solutions, and ensure successful delivery. Lead and manage the technical support team, fostering a culture of ownership, accountability, and continuous improvement. Build and refine the after-sales service system, including processes, tools, SLAs, and reporting frameworks to ensure consistent and scalable support. Oversee the end-to-end delivery of technical projects, ensuring timelines, quality standards, and customer satisfaction goals are met. Work cross-functionally with Sales, R&D, and Operations to align service offerings with product evolution and market demands. Organize and deliver technical training for both clients and internal staff to enhance product adoption and troubleshooting capabilities. Monitor daily client operations, attend key customer meetings, and provide data-driven service performance reports. Maintain and improve all service documentation, client support records, and knowledge materials. Who are we looking for: Bachelor’s degree or above in IT, telecommunications, or related technical field. Must have at least 5-7 years of experience in project and technical support with proven experience in technical team leadership and customer-facing roles. Excellent command of both English and Mandarin is required; Dutch proficiency is a plus. Ability to work efficiently on several projects in parallel. Strong team collaboration and communication skills, with an ability to handle pressure effectively and prioritize tasks appropriately. Demonstrates a strong sense of responsibility and ownership in resolving issues for assigned clients. What we offer: Competitive salary in the relevant industry; Promising and sustainable self-development and prospects; Wide technical and modern environment with interesting challenges; Professional environment with an open communication culture; Commuting allowance or NS-Business Card; Medical insurance allowance; Excellent Pension plan; Weekly Tea break; Quarterly team building. About Hanshow : Founded in 2012, Hanshow is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. We provide ESL and smart store solutions in 12,000 stores in 50 countries. Hanshow is a trusted partner among retailers worldwide. We strive to enhance the shopping experience by developing cutting edge technology and providing services to solve our clients' in-store challenges. Our innovative spirit begins with our global team, improves the way we operate, and ultimately helps us deliver compelling end-to-end solutions.

Location: Nederland, NL

Posted Date: 6/16/2025