Operations Manager

Key Responsibilities: Manage and optimize restaurant operations to achieve sales targets, customer satisfaction, and quality standards Lead and develop a team of restaurant staff, including training, coaching, and performance management Analyze sales data and customer feedback to identify opportunities for improvement and implement strategies to drive business growth Ensure compliance with company policies, procedures, and standards, as well as health and safety regulations Manage inventory, labor, and operational costs to achieve budget targets Develop and implement effective inventory management systems to minimize waste and optimize stock levels Collaborate with other departments, such as marketing and supply chain, to drive business results Conduct regular restaurant visits to monitor operations, provide feedback, and identify areas for improvement Resolve customer complaints and issues in a timely and professional manner Identify opportunities for process improvements and implement changes to increase efficiency and productivity Requirements: 5-10 years of experience in restaurant or retail operations management Proven track record of driving business growth and improving customer satisfaction Strong leadership and team management skills Excellent communication and interpersonal skills Ability to analyze data and make informed decisions Strong problem-solving and conflict resolution skills Ability to work in a fast-paced environment and prioritize multiple tasks Knowledge of health and safety regulations and labor laws Relevant qualifications in business management, hospitality, or a related field would be an advantage Duties: Daily restaurant operations management Staff management and development Sales and customer satisfaction analysis Inventory management and cost control Compliance with company policies and procedures Collaboration with other departments Customer complaint resolution Process improvement and implementation What We Offer: Competitive salary and benefits package Opportunity to work with a leading fast food chain Career development and growth opportunities Collaborative and dynamic work environment If you are a motivated and results-driven operations professional looking for a new challenge, we would love to hear from you!

Location: Pietermaritzburg, ZA

Posted Date: 6/16/2025