Help Desk & Application Support – Space Operations (ESA)

Social network you want to login/join with: Help Desk & Application Support – Space Operations (ESA), Italia/Campania/Caserta Location: Job Category: Other EU work permit required: Yes Job Reference: 437940322 Job Views: 1 Posted: 20.05.2025 Expiry Date: 04.07.2025 Job Description: WHO WE ARE Etinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets , managing the full lifecycle of specialist and executive-level hires . We prioritize trust and transparency to foster robust, enduring connections with our clients and candidates. Our approach ensures a swift journey towards your next career step . WHAT WE ARE LOOKING FOR Help Desk & Application Support – Space Operations (ESA) Location: Rome (Hybrid work mode) Seeking a motivated, tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users . You will be part of a dynamic, international team working in a high-security, high-impact space environment supporting Earth observation , satellite launches , and future space programs . YOUR TASKS Provide first-line technical support via phone, email, or ticketing system Log, categorize, and prioritize tickets Troubleshoot and resolve incidents and application issues Escalate issues to 2nd/3rd level support as per SLAs Manage application access , configurations , and routine updates Conduct application monitoring and alarm analysis Maintain and improve operational documentation and procedures Participate in testing , patching , and deployments Communicate professionally with ESA end users Collaborate with internal teams and vendors to resolve issues Apply ITIL best practices in incident, request , and change management Contribute to user training , documentation, and knowledge sharing YOUR SKILLS AND EXPERIENCE Technical Skills: Knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX) Familiarity with ITIL framework Proficiency with Microsoft Office , Outlook , and basic systems administration Understanding of XML , SFTP , and Eclipse is a plus Excellent troubleshooting skills, especially under pressure Technical certifications are a strong asset Knowledge and Experience: 1–2 years in help desk or application support roles Personal Skills: Fluent English (written and spoken – B2 minimum ) Strong customer service , communication , and stress management skills Problem-solving mindset and practical attitude Ability to multitask , prioritize , and work under pressure Ability to adapt and learn quickly in a structured environment EXTRA INFORMATION Work location: Rome – hybrid mode (2 days on-site, 3 days remote) Work hours: Monday–Friday, shift-based from 08:00 to 18:00 Contract type: Permanent Support a critical ESA application with 7 modules involved in mission planning , non-conformance tracking , and satellite launch operations . Join a multicultural, international team and be part of the European space ecosystem . Please note that due to data sensitivity, this position is currently available only to individuals meeting the following criteria: Non-EU Citizens with a valid work permit based in the EU Your CV will be carefully evaluated; if suitable, we will contact you. If not, your CV will be kept for future opportunities. We support Diversity and Inclusion. If you identify with these communities and meet the minimum criteria, you will have the opportunity to demonstrate your abilities in an interview. J-18808-Ljbffr

Location: caserta, IT

Posted Date: 6/16/2025