RETAIL - Operation Manager

On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa). Reporting line : Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager. Job Description : Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives. Being the owner of operational excellence, he / she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He / she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He / she supports client experience by assisting Managers and S.A on the sales floor as needed. He / she will receive advanced training by HQ and participate in punctual seminars. Missions Description : Stock Management & Logistics : Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse. As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certification. Organize inventory management (weekly cycle counts and annual inventory). Process / Internal Control : In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates). Be responsible for staff training on policy & process. Care Services (Repairs & Returns) : Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks. Review after-sales reports and initiate action plans as needed. Be responsible for staff training on Care Services guidelines. Till & Cash Management : Be responsible for expense control. Store Systems Referent : Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census / Cycle Count) : ensure staff training, adoption, and correct use in the store. Realize ad hoc demands concerning equipment / application access in E-services. Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.). Facilities Management : Maintenance and store upkeep. Profile Required : This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him / her to hold the following qualifications and attributes : Strong understanding of Customer Service needs and Customer priorities. Innovative, proactive, and strategic. Team-focused with a desire to collaborate effectively. Organized, methodical, and rigorous. J-18808-Ljbffr J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 6/16/2025