Service Operations Specialist

Are you ready to accelerate your potential and make a real difference in life sciences, diagnostics, and biotechnology? At Leica Microsystems, one of Danaher's 15 operating companies, our work saves lives—and we're all united by a shared commitment to innovation for tangible impact. You'll thrive in a culture of belonging where your unique perspective counts. Leveraging Danaher's continuous improvement system, you'll help turn ideas into impact—innovating at the speed of life. Shape the future with us! Leica Microsystems has been shaping the future for over 175 years with optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we are leaders in microscopy, imaging, and analysis, revealing the invisible and enabling our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain deep insights into development and engineering challenges. Here, you'll work on meaningful projects alongside passionate colleagues, pushing the boundaries of what's possible. The Service Operation Specialist interacts with customers in Spain and Portugal via phone or email to identify needs and determine appropriate actions or escalate for further review. This position reports to the Service Delivery Team Leader and is based in Milan (Buccinasco), requiring on-site presence. KEY RELATIONSHIPS a) Internal Reports directly to Service Delivery Team Leader SOUTH (Iberia, Italy & France). Collaborates with Management, EMEA Service Delivery, Regional Service Teams, Service Managers, and other departments as needed. b) External Customers, Key Accounts, Dealers, OEMs In this role, you will have the opportunity to: Serve as the single point of contact for customer requests related to aftermarket activities. Order spare parts and monitor delivery. Process customer orders for Service Contracts. Create Maintenance plans and communicate with customers. Process work orders and invoicing. Handle spare part returns and maintain inventory. Process credit resolutions. Work with the Service team to ensure timely transactions. Book collections with logistics providers. Identify improvement opportunities and participate in continuous improvement projects. Essential job requirements include: Enjoy customer relations. Proficiency in CRM and ERP systems. High-level education or equivalent work experience. Fluent in French, English, and Spanish; Portuguese is a plus. Preferred experience: 2 years in a similar role. SAP and SFDC Service Cloud experience. Experience in multitasking roles. Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. For details, visit Danaher Benefits Info. LI-Onsite J-18808-Ljbffr

Location: it, IT

Posted Date: 6/16/2025