Customer Success Manager

About OEC Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption. Key Responsibilities Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme. Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption. Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates. Collaborate with OEMs to tailor trade programme incentives for dealership growth. Optimise parts inventory strategies, helping OEMs increase genuine parts sales. Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement Report on program effectiveness, customer feedback, and dealership performance metrics. Requirements Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision / parts industry. Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes. Software Proficiency: Ideally in Collision Link, or other parts procurement systems. Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement. Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes. Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships and Bodyshop's.

Location: Eastern England, GB

Posted Date: 6/15/2025