Area Manager

QSR / Fast Casual / Multi-Site Franchise Operations We are proud to be representing a market-leading, internationally recognised QSR brand with a significant footprint across the UK and ambitious growth plans. With a highly engaged customer base, a clear operational model, and strong brand identity, the business is now seeking a Senior Area Manager to take responsibility for a strategically important region, overseeing over 70 franchised locations across London and the South. This is a senior leadership role requiring more than operational excellence. It demands a leader who is strategic, emotionally intelligent, commercially sharp, and people-focused, capable of influencing diverse stakeholders, navigating complexity, and delivering through others at scale. Key Responsibilities Own regional performance and accountability across all key commercial metrics: revenue growth, cost control, labour efficiency, product availability, and customer satisfaction Lead with a data-driven approach — analysing performance trends, identifying areas of opportunity, and deploying focused action plans to drive improvement Ensure all stores operate to the highest standards of food safety, brand compliance, and customer experience Build, manage, and sustain high-impact relationships with multiple franchise partners, acting as a trusted advisor, coach, and challenger Support partners with people strategy, local marketing, and operational Uphold the brand’s reputation for quality, speed, and service, coaching partners on how to embed these standards into culture and daily routines Conduct regular site visits and structured reviews, identifying and resolving Coach store and regional leaders to build high-performing teams — focusing on capability, engagement, and succession planning Act as a culture carrier, modelling the organisation’s values and setting high expectations for leadership behaviours across the region The right person We're looking for a high-calibre operational leader with a track record of success across multi-site retail, foodservice, or franchised businesses, ideally within fast-paced, customer-led sectors. Required Experience & Attributes: Significant experience leading large, geographically dispersed teams or franchise partners in a senior field-based role Strong commercial skills, able to interpret P&Ls, performance dashboards, and operational data to make informed decisions Outstanding interpersonal and influencing skills — able to lead through relationship, credibility, and impact rather than hierarchy Confident communicator, skilled in both structured performance conversations and high-trust coaching dialogues Resilient, emotionally intelligent, and self-directed — capable of navigating ambiguity and staying focused on outcomes A genuine belief in the power of culture, people development, and exceptional customer service to drive business success

Location: Windsor, GB

Posted Date: 6/14/2025