Service Advisor

Our client in the truck industry is seeking a Service Advisor. No prior service advisory experience is required but would be an advantage. Key Responsibilities: Greet customers in a friendly and professional manner, in person and over the phone. Listen to customer concerns and accurately log service requests. Liaise with technicians and workshop staff to schedule work efficiently. Keep customers informed of progress, costs, and timelines throughout the repair or service. Prepare and explain invoices and repair estimates clearly. Ensure high standards of customer satisfaction and service delivery. Maintain service records and ensure all documentation is accurate and up-to-date. Learn and apply knowledge of truck systems, repair procedures, and company processes. What Were Looking For: No experience required , but previous customer service or admin experience is a plus. Strong interpersonal and communication skills. Basic computer literacy (Microsoft Office, email, etc.). Positive, can-do attitude with a genuine interest in the trucking or automotive industry. Ability to multitask and remain calm under pressure. Willingness to learn and grow within the role full training will be provided.

Location: Port Elizabeth, ZA

Posted Date: 6/13/2025