APP Experience Specialist

At Eurofirms Services, we are looking for an APP Experience Specialist to work in a world leading multinational company in information and communication technology (ICT) infrastructure and intelligent devices. The selected person will perform the following tasks: - APP usability experience improvement (app good to use) based on the provided top APP list to do the experience test, find the issues and assist R&D team to analysis and fix the issues (provide the logs and video record to HQ), track the issues until fixed. - APP obtainability experience improvement (app good to get) Based on the Top app list to do periodic check each app obtain patch correct or not, work with R&D team to improve it, make sure the app can be found in AG easily and correctly. - VOC analysis (positioning the app issue) Contain service VOC and NSS (Net Satisfaction Score) user issues analysis, identify the exact app issue and report to region and R&D team, track the issues until fixed. - Excellent collaboration and interpersonal skills with a wide variety of people (consumers, engineers, customers, marketing and retail team members, etc.). - Strong attention to details, full of patience. - Interest in various of App using.

Location: madrid-madrid, ES

Posted Date: 6/11/2025