Technical Support Specialist

Job Description Job Description JOB OVERVIEW The Support Specialist I (SS1) is responsible for providing timely and effective assistance to our employees, addressing issues related to computer systems (hardware and software), peripherals, network connectivity, and standard applications. Responsibilities include diagnosing problems, performing installations/configurations, managing user accounts, printer support, documenting support activities, and escalating complex issues when necessary. Essential Duties and Responsibilities: Provide troubleshooting and resolution for issues related to desktops, laptops, printers, mobile devices, peripherals, operating systems and standard software applications (e.g., Microsoft 365/Office Suite). Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Assist with user account creation, modification, password resets, and permission management in systems in Active Directory. Diagnose and resolve basic network connectivity issues (wired and wireless). Maintaining and troubleshooting printers, installing printer drivers, and replacing printer consumables. Accurately document all support requests, troubleshooting steps, and resolutions in the IT ticketing system. Contribute to the creation and maintenance of user-facing knowledge base articles or documentation. Assist in maintaining an inventory of IT assets (hardware and software). Develops and writes procedures for installation, use, and troubleshooting of hardware and software. Provide basic user training and guidance on using hardware and software effectively. Follow established IT policies, procedures, and best practices. Upholds the security and confidentiality of company equipment and data. Determines root cause of problems, identifies resolutions and coordinates fixes through completion. Manages their day-to-day workload and priorities of existing and new tasks, requests, and projects. Able to work independently with a high degree of self-motivation and little oversight; Willing to constructively challenge the way things may have been done in the past when appropriate. Any other tasks assigned by Supervisor or Management Team. To ensure product safety and quality, Technical Support Specialists are responsible for controlling physical contaminants, properly storing personal items, and reporting suspicious people or activities to their supervisor. The backup for this position is the rest of the IT staff. KNOWLEDGE SKILLS AND ABILITIES REQUIRED High School Diploma or GED equivalent and 1 to 2 years related experience and/or training; or equivalent combination of education and experience. Prefer Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Moderate knowledge in current and future Windows Desktop systems. Familiarity with standard office productivity software (e.g., Microsoft 365/Office Suite). Prefer basic knowledge of Networking (Routers, TCPIP, Firewalls, etc.). Prefer Windows or A certifications. Prefer experience with remote desktop support tools. Strong critical thinking, problem-solving and analysis skills. Excellent attention to detail. Excels as an individual contributor and as part of cross-functional teams to ensure successful and effective delivery of work. Maintains strong verbal and written communication skills. Reliable, predictable attendance is required. Must be able support variable schedule(s), and overtime as necessary. Primarily an in-office position, however flexibility is offered to work at home one day a week. Physical Requirements Employee must have no food allergies. Employee must have ability to climb stairs and maneuver underneath desks, and lift 50 lbs. Working Conditions Employee will work in an office environment located in Downers Grove, IL. The position is casual dress.

Location: Downers Grove, IL, US

Posted Date: 6/7/2025