Lead IT Support Engineer-JAMF & OKTA area MUST

NO H1S OR 3RD PARTIES THIS ROLE IS ONSITE 3-4 DAYS PER WEEK IN MANHATTAN. Well-known internet client is looking for a motivated and passionate Lead Technical Support & Systems Engineer to help provide a great technical experience for all of our employees. As a Support and Systems lead, you will work closely with core departments, executives, and Business Technology teams across multiple sites. This person will exemplify strong troubleshooting and communication skills, with the ability to prioritize work and time appropriately. The ideal candidate is as comfortable in the trenches resolving complex end-user issues as they are with maintaining back-end systems. As the face of Business Technology, you will diagnose and resolve workstation problems with hardware, software, and network issues, as well as look for and recommend updates to streamline processes. You will assist with projects as assigned, including deploying system software, configuration changes, etc. Finally, as a member of the Business Technology team, you will need to be familiar with and admin our various SAAS apps such as Okta, Slack, and Google Workspace and be responsible for supporting those for focused brands.You will assist and lead the team on day to day tasks such as support requests and technical onboarding of new employees. As a lead, you will also coordinate and lead projects for the team. Some project work could include but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, testing and deploying new hardware or software applications to solve for challenges around the org. What we are looking for: We are looking for technical individuals who are motivated, self-starters, resourceful and always eager to help while providing excellent customer service to our users. You’ll need to be a team player with excellent attention to detail and communication skills as we work together to solve daily challenges. What You’ll Do: - Provide technical leadership and direction to the IT team and uphold our commitment to deliver great customer service and user experiences - Work in a highly collaborative cross-functional environment and share your expertise to help solve complex problems at a large scale - Communicate highly technical information to both technical and non-technical personnel - Educate team members and org users on new processes and technologies - Technical onboarding of new employees - Hardware deployment, software installation and maintenance of user machines - Mobile Device Management of Apple and Android devices - Asset tracking and inventory management - Update and maintain computer management policies in Jamf/Workspace - Deploy and decommission user workstation VM’s - Google Drive end user support - Recommend new software and hardware solutions as needed - Help maintain vendor relationships for hardware and software acquisitions What You’ll Need: - High School Diploma - Up to 5 years of experience in end user IT - Excellent documentation and communication skills via Email, Jira, and Slack - Attention to detail and ability to follow direction is a must - Ability to lift up to 50lbs as necessary - OS Experience: MacOS, Windows 10 & 11, iOS, Android - Software Skills: Office 365, VPN software, Slack, Zoom - Experience with Jira/Confluence - Admin level experience with Okta - A good understanding of SaaS - Experience with Jamf, Intune, Workspace One - Training or certifications: Microsoft operating systems, A certification, MacOS support training, Jamf - Experience working on big projects and mentoring team members - Proven technical leadership experience. PRITechJobs

Location: Prince, NY, US

Posted Date: 6/7/2025