Triage Officer

The Work Rights Centre is looking for a motivated colleague to support our frontline advice team by acting as the first point of contact for clients, providing efficient triage of cases, and to support the delivery of key projects. This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, and enjoys client-facing work in a diverse and agile team. We can accommodate hybrid work, and offer 28 days of annual leave in addition to a winter holiday break. The role You will have the opportunity to make a true impact on people’s lives by acting as the first point of contact for clients, and leading the triage of varied enquiries. You will collect and record information about people’s cases, before they are allocated to one of our legal advisers in the Employment or Immigration team, and contribute to client-facing materials. You will also support the smooth running of the organisation by providing administrative and office support. About you We seek an enthusiastic frontline worker, who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has: Two years of experience working in a client-facing capacity Experience collecting information, and setting clear client expectations Excellent written and verbal communication skills Excellent time management, demonstrating an ability to juggle multiple tasks Knowledge of, and empathy with, experiences of migrants and other vulnerable workers. Experience in triaging client enquiries or providing advice in a legal setting would be highly advantageous Please download the job description for full responsibilities and complete person specifications. How to apply Please send your CV and Cover Letter by 29th June 2025 and don’t hesitate to reach out with any queries about this opportunity.

Location: Willesden, GB

Posted Date: 6/7/2025