Operational Support Manager (Repairs)

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION Are you an individual who thrives in a fast paced and dynamic environment, who is dedicated to maintaining the smooth operation of Reactive Maintenance work? If so, then the Guinness Partnership are seeking an Operational Support Manager to join our property team in Havant on a permanent, full-time basis. Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team. Reporting to the Regional Head of Service, the successful candidate will lead the operational planning and coordination of the Repairs and Maintenance Team in London. We operate a hybrid working model which requires employees to work in the office for three days per week with the remaining 2 being from home. Key Responsibilities: Effective management: Managing the planning and administration team to ensure customer service standards are achieved through the planning and co-ordination of the regions Responsive Repairs. Team support: Supporting and developing a team of planners and coordinators to ensure that the regional teams receive an excellent service. Data compliance: Ensuring that data is updated in a timely and consistent manner and that quality audits are conducted for planning and system updates. Diary management: Ensuring effective management of the regional operative diaries ensuring that all specialist materials are available to support reduced travel and first-time fix rates. GDPR Compliance: Ensure that all customer data is processed in compliance with GDPR regulations. Commercial Coordination: Work closely with the Regional Commercial Team regarding subcontractors, purchase orders, and variation orders to ensure continued value for money and that commercial procedures are followed. Role Criteria: Essential: Proven experience of delivering a high-quality service in a customer focused environment. Experience of leading, managing, developing and motivating teams to work within agreed performance targets. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Ability to work in a fast-paced environment and under pressure. Experience of working with scheduling software. Excellent organisational, time management, and delegation skills. An understanding of diagnosing repairs and defects and ordering repairs. Desirable: Experience of working with scheduling tools or similar software (DRS/Plentific/Total Mobile). Previous experience of working in a scheduling or Responsive Repairs team, in the Social Housing sector. An understanding of Awaabs Law and HHSRS hazards. If youre interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme ADZN1_UKTJ

Location: Langstone, GB

Posted Date: 6/7/2025