Senior Credit & Debt Agent

Join us, be part of more. Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. Thats why working here is MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. Weve been powering the UKs homes and businesses for over 200 years but supplying energy is just part of what we do. Were making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, were making it cheaper and easier for our customers to reduce their carbon-footprint. About Your Role: Senior Credit & Debt Agent British Gas Residential Energy As a Senior Credit & Debt Agent, youll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. Youll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers needs. Working within a multiskilled team, youll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty. T o excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too! Important Details: Salary: £32,028 (37 hrs PW) up to 16% annual bonus (paid quarterly). Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Saturday shift is mandatory with a rota day off during the week) Start Date: August 2025. Office Location: 40 Princes St, Edinburgh EH2 2BY You'll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Edinburgh office as part of the Grad Bay phase. Once you've successfully completed your probation, you'll have the flexibility to work from home, with just one day in the office every two weeks. What we need from you: Customer Service Passion: Deliver exceptional service with energy and enthusiasm. Time Management: Handle diverse enquiries efficiently. Digital Savvy: Navigate multiple complex systems. Communication Skills: Clear, empathetic, and calm across various channels. Resilience: Thrive in a fast-paced, high-pressure environment. Problem-Solving: Provide first-time solutions and improve processes. Self-Development: Continuously improve skills with our support. Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed. Why should you apply? Were not a perfect place but were a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. Thats why weve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why were a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. ADZN1_UKTJ

Location: Edinburgh City Centre, GB

Posted Date: 6/7/2025